A part of the items in our catalogue is acquired from publishers and distributors and is delivered only as a digital version.

For the rest the original box is opened up during the processing of your order, an authentication CD-Key or a Time card are scanned and sent in a digital form.

If you need the original box, please contact us and we will specify the possibility of the delivery, additional shipping charges and your local taxes.

Buyer himself during the order formation defines how exactly he will receive all the cd-keys or time cards. At the present time the following options are available:

- attaching of all the codes copies to your personal account (My GameCards) after the completion of the order (we strongly recommend you to activate this option). In this case all the information will be available in the details of your order in delivery information

- delivery of the codes copies to your e-mail address. By default it is your registration e-mail address, however you can specify any other email address to your notice.

If you have not received the delivered order by some reason, you can request a repeated e-mail delivery. You will find this option in your order details. Simply activate Resend all codes link and all the codes delivered till that time will be e-mailed again.

If you have additional spam filters, please add the gamecards.eu domain to trusted sites for the assured keys and our store system messages receipt.

Changing any registration or personal data of the Buyer is available on the following link:

• Enter your current email address and password to get access to My GameCards account
• Click on Personal Information
• Make all the necessary changes and click "Update Information"

Gamecards.eu site administration will never:

• ask you for your email or PayPal site passwords
• demand to enter your registration password on a different website (not gamecards.eu)
• send any software without your request
  

If we have any questions all we need to know is our registration e-mail address.

If you have any suspicion that your personal data is used by somebody else, we strongly recommend you to change the password at the following link:

http://gamecards.eu/mygamecards/personalinfo/

The confidentiality policy is very simple. We are a company separate from any game developers and publishers.

Our purpose is to protect the quality and integrity of your personal information.

GameCards will never reveal or provide personal, payment or any other information of our customers for commercial or any other purposes to any company or person.

Promo and discount coupons are granted individually at the discretion of GameCards. As a rule these are promotion actions, awards, draw games, or we just want to to give You an additional bonus.

Apply your coupon to get a discount for the whole purchase. If a coupon is limited in time (eg. 1 month and 1 day) you will be warned about it beforehand.

In order to activate a coupon and get a discount add all the necessary items to your shopping cart, enter the discount code into the proper field, the price of your purchase will be recalculated right after.

If you were about placing an order and entered your discount code but then changed your mind and emptied your Shopping Cart don't worry, your discount coupon will be considered as used only after you have actually
formed the order.

Certainly! Specifically for our regular customers we have worked the system of accumulative discounts. The amount of the discount depends on the total number of completed orders.

At the moment the system is the following:

• any 2nd purchase - 1%
• $100+ USD - 2%
• $250+ USD - 3.5%
• $500+ USD - 5%

As soon as you log in all the prices in the catalogue will be automatically recalculated in accordance with your Discount Level. If your Shopping Cart has already been formed by that time its total will also be recalculated accordingly. You do not have to do anything, just enjoy shopping!

Please note that no discounts apply to the positions for which the price control is set up by the publisher, for example, we are unable to sell EVE Online Prepaid Time Codes below the official retail price according to CCP Retail Agreement. Nevertheless, purchases of such products will increase your discount level for all the other products.

It is very easy and profitably to shop with GameCards!

We have worked out a special discount system "Buy More - Pay Less" for our customers who are planning to make a big purchase at a time.

Next to some items in the catalogue you will find a special link presenting our price rates named "WANT IT EVEN CHEAPER?". If you are going to buy a number of the same items the price a piece will be noticeably lower.

You will see how much you can save next to the total amount of purchase.

Please carefully read Usage Instructions for your code that are available in Item Description for every position.

Most of the difficulties occur because of the following reasons:

• you are trying to activate the European account with an American code, or create an account using only expansion key, or vice versa;
• you are typing it in incorrectly with some extra spaces or characters.

Rather then entering it into the input box manually you might need to type it into, for example, a notepad and then copy and paste it to the billing system of the selected game to avoid any extra spaces or characters to show up in your code.

Please check your code, some characters are VERY easy to mix up:

• U looks like V;
• M looks like N;
• G looks like 6;
• Z looks like 7;
• 8 and B;
• 2 V's next to one another can look like a W.

To avoid other game bugs please log out and log back in each time you try to enter your code.

In most cases that helps to solve the problem. If not, see the help topic below.

GameCards will be glad to cooperate with the users who plan purchasing our production abundantly.

CD-keys, expantion packs and time cards of both most popular bestsellers and classic online games are always at your disposal. Same as detailed referral information and responsive help.

If you are interested in our offer, please contact us, describe your opportunities and plans. Cooperation with GameCards will be convenient, profitable and promising for you.

You can send your questions and offers to wholesale@gamecards.eu

We are totally aware how important it is for you to receive your Time Card / CD-Key, extend your game subscription or upgrade your favorite game in a timely manner.
That is why GameCards always do utmost for an instant twenty-four-hour delivery of the orders.

All codes will normally be delivered within 5 minutes after the payment confirmation for the regular
customers and within 15 minutes after the verification for the first time customers.

Depending on the ordered item you will receive it as a digital symbol combination or a scanned
version of the original card copy in a high resolution.

In case of the order delivery to the email address in exceptional circumstances there might be
a short delay due to ISP problems or faulty operation of your mail server.

If you have paid for the order using a cashier check or an e-Check, the delivery of your order
will be possible only when the funds have been transferred to our account.

If the delivery of your order is delayed, you can always contact any online consultant or send
us an email, inquiring about the status of your order and the reasons for the delay. A simple
attempt to contact us can prevent possible misunderstanding and speed up delivery process.

Our Customer Support team carefully monitors all the incoming Time Codes and CD-Keys what keeps us from sending one and the same code to different users, code shifting to another game/item/local version and so on.

So in the majority of cases your code works perfectly.

...still if this solitary instance of getting a defective or invalid code has happened to you please be sure that you have read and accomplished all the enumerated here recommendations related to the problem solution.

If that does not help, please contact our online consultant or e-mail us specifying your order number, the system error that arises when you are trying to activate the code, and the exact combinations of the characters you are entering into the input box. That will help our associates to find a prompt solution to this problem or if necessary replace the defective code.

GameCards appreciate your time and are doing everything possible to make purchasing with us fast, convenient, and upscale!

Since all the codes and cards are delivered digitally to prevent Internet fraud activity the following indispensable conditions are to be met:

GameCards reserves the right to request Buyer's additional information, such as valid phone number, shipping address or other data. Additional verification will probably be necessary after reviewing of the personal data or payment details provided by you, or if this purchase is going to be your first one in our store, due to other inner requirements.

The Buyer might be contacted over the phone for the verification.

These conditions are intended to ensure safety and security of Online trade. By placing an order on our site you are agreeing to the conditions stated above.

Please note that due to the digital nature of the offered goods, game time cards and cd-keys are neither refundable nor exchangable once delivered.
Remember to check your order closely before completion.

Working hours of our online consultants are just the same, that is 24x7 365 days a year.

GameCards are always ready to provide you with competent assistance in choosing a Time Code or a CD-Key, paying or code activation.

You can contact us via Live chat, send an e-mail, call us or send a fax.
You can find all the available modes of communication with us in the Contact us section.

24x7 365 days a year at a spell.
That means that any order formed and payed at any time will be processed by our support service immediately.

We tried to make your journey through GameCards easy pleasant and informative.

For this purpose we have placed a number of icons that will immediately let you understand what kind of information is waiting for you inside. And get to the right place right away

What you can expect from such reviewing?

	- position/item description. General information, short description and recommendations for players. Everything you need for immediate familiarizing in the catalogue.
	- delivery information. You can pass on the purchase history and see the copies of all the cards and keys bought from us at any place of the site, where you can see this icon.
	- usage direction. How to activate the purchased CD-Key or the Time Card (detailed and intelligible).
	- item sample, available after the payment. As a rule it is a combination of figures and letters, it can be a text or a scanned version made in a high resolving capacity.
	- expanded information. Can include game or a recent expantion pack description, users' feedbacks, system requirements and so on.

A registration key / cd-key is used to create a new game account or to upgrade an existing one. Expansion pack CD-Key may require the original version of the game, for the original CD-Key activation a payment instrument in the form of a credit /debit card or a game time card is to be used. Also as one of the game features you can find some free play time.

All the possible peculiarities, requirements and limitations are included into the position description. We would strongly recommend you to look through the application sheet before affecting the purchase.

Synonyms time-card, game card, time code.

The alternative method of adding play time to your account, valuable replacement to credit card payments.

This adding is single and of the fixed value (for example on 30, 60 or 90 days). It is the combination of numbers and letters.

Trial (guest) account is free of charge and limited in time aimed at giving a player an opportunity to bring a general impression away. You'll be able to roam over the virtual world, gain several levels for the character, estimate the flexibilty of the game mechanics and its economic models.

On the time expiration you'll be suggested to join the sound subscribers and pay for a full-fledged account. Trial's duration and limitations are determined by the game-makers. The restrictions can cover the character's level or the areas one is able to visit as well as the virtual wallet size and opportunity to handle certain armour/weapon/item types.

As a rule, a trial account key is a free addendum to the original one or generated on the request of the web-site visitors in the course of different promo-campaigns.

Trial(guest) account is free of charge and limited in time aimed at giving a player an opportunity to bring a general impression away.

You'll be able to roam over the virtual world, gain several levels for the character, estimate the flexibilty of the game mechanics and its economic models.

On the time expiration you'll be suggested to join the sound subscribers and pay for a full-fledged account.

Trial's duration and limitations are determined by the game-developers. The restrictions can cover the character's level or the areas one is able to visit as well as the virtual wallet size and opportunity to handle certain armour  / weapon / item types.

As a rule, a trial account key is a free addendum to the original one or generated on the request of the web-site visitors in the course of different promo-campaigns.